By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
DeclineAccept
Preferences

IGNITE FAQ for Small Businesses

Getting Started

What is IGNITE?

IGNITE creates an intuitive, user-friendly environment for defense users and small businesses to connect, creating viable pathways for communication with interested users. 

IGNITE will be a key tool for businesses to continue to develop their portfolios and tailor their capabilities and investments for government customers.
So that leads us to our next question- Are you a small business who has won an Air Force SBIR/STTR award within the last 5 years? If yes, click this link to access IGNITE and claim your account to connect to government customers.

How do I create an IGNITE account?

SBIR/STTR companies click here to log in or claim your account

Who can access IGNITE?

Any company that has been awarded a SBIR/STTR award within the Air Force in the last 5 years

How much does IGNITE cost?

IGNITE is free for government users and eligible SBIR/STTR companies! So log in and start collaborating!

Public Sam.gov profile & Valid UEID and URL

How do I make my Sam.gov profile public?

Step 1: Confirm the UEID was entered correctly

Step 2: Login to Sam.gov

Step 3: It will ask you what you would like to update and you will select "I would like to update/renew my entire Entity Registration" and hit next

Step 4: The next question is "Would you like to change the purpose of your entity's registration?" You can select "No"

Step 5: You will be able to view the Confirm your CAGE code page and you will select Next

Step 6: You will be able to view the Confirm Purpose of Registration page and you will select Next

Step 7: On Review Current Registration Information you will choose the first option if everything is correct and hit Next

Step 8: The next step allows you to check whether to include in the public search or not. This needs to be selected and then you will continue the registration process to save those updates from there

Is there another way to sync my Sam.gov data without making my profile public?

No, but once you have access to IGNITE, you can toggle your company back to ‘private’ (however any new awards information you receive while in private mode will not import automatically to IGNITE). If you have any questions or concerns regarding making your profile public, please contact support@mobilizeignite.com.

As a SBIR/STTR company, I am getting an error message that states "Invalid Unique Entity ID." How do I resolve this?

Step 1: Confirm the UEID was entered correctly

Step 2: Login to Sam.gov

Step 3: It will ask you what you would like to update and you will select "I would like to update/renew my entire Entity Registration" and hit next

Step 4: The next question is "Would you like to change the purpose of your entity's registration?" You can select "No"

Step 5: You will be able to view the Confirm your CAGE code page and you will select Next

Step 6: You will be able to view the Confirm Purpose of Registration page and you will select Next

Step 7: On Review Current Registration Information you will choose the first option if everything is correct and hit Next

Step 8: The next step allows you to check whether to include in the public search or not. This needs to be selected and then you will continue the registration process to save those updates from there

How do I update my Sam.gov URL?

All small businesses are required to have a valid website/ URL on their sam.gov profiles.

1. Go into your SAM.gov profile and click into your specific entity.

2. In the top right corner there is a button labeled "Actions" with three dots click that and hit "Update"

3. You will then actually click through several screens of the wizard and it looks like you are done but then it takes you to the page that says "Core Data"

4. On this page right under your Entity's business information you will see a field called "Entity URL" and that is where you will add your URL.

I provided all of my information and it states that the Claim Request was unsuccessful, what do I do next?

This can occur for two reasons:

1. SBIR/STTR companies will need to use the exact PI or POC's email from Sam.gov to claim their account. If that email is not used then it will not let a user claim the account

Or

2. A user has already claimed the company account. The user who has claimed the account can add you to the company account under Accounts --> Users --> Invite User

Setting up your Company Storefront

Storefront

1. Update the required storefront details

  • Title, logo, tagline, headquarters, year founded, point of contact, website URL,  statement of capabilities

2. Update the optional storefront detail fields

  • Social media, contracting details, business classifications, NAICS codes, company focus areas
  • Users can also provide additional files and links to expand the content government users are able to access on your company storefront

3. You can also choose to un-publish your listing at any point in time. Publishing your listing makes it visible to all users within IGNITE and VISION

Products

1. Click + Create Product in top right corner

2. Update the required fields:

  • Name and description

3. Update the optional fields on the specific product

  • Website/URL, technology types, logo, upload files and add any other attachments about the specific product

Services

1. Click + Create Service in top right corner

2. Update the required fields:

  • Name and description

3. Update the optional fields on the specific service

  • Website/URL, technology types, logo, upload files and add any other attachments about the specific service

Use Cases

1. Click + Create Use Case in top right corner

2. Update the required fields:

  • Name and description

3. Update the optional fields on the specific use case

  • Website/URL, technology types, logo, upload files and add any other attachments about the specific use case

Awards

1. Awards can be viewed by the company but cannot be edited 

2. If there are any discrepancies in the award data that is being presented, click here to identify what data needs to be updated and our team will follow up with you

How to Search for Government Users

1. Click on “User Directory” to see all the government users in IGNITE. Click ‘Hide already messaged’ to hide government users you or anyone at your company have already messaged.

2. Search options include:

  • First name, last name
  • Technology Types
  • Organization

3. Click on a government users card to see more information about the capabilities they are looking for

4. If the government users chat preferences are enabled, click on the blue chat button to open up a chat with the user.

To see how to communicate with those government stakeholders click here to learn more!

Initiating Chats with Government Users

How do I turn off my notifications within IGNITE?

Go to Account → My Account → Under settings you can ‘Mark all as Read’ 

How do I chat with government users?

In the user directory, you can click on a user to see if their communication preferences are enabled. If they are enabled, you will be able to click the chat button. If it is disabled, it will say "this user's preferences do not allow new messages." On the left navigation, you can view your chat history to see unread messages and who you have previously communicated with. Once the government user replies, you will be notified in the app or via email. 

Can I send as many messages to government users as I want?

No, there are limitations. A government user can shut off their ability to chat and pause their chat at any given time. If a government user is open to chat the company can send only one message, and has to wait until the government user responds to send any additional messages or until 30 days have elapsed. After 30 days, the company can send another message, with a total limit of 3 messages in a 90 days period without any response.

As a SBIR/STTR company, can I see/communicate with other companies?

No, you can only view government users in the user directory

How do I communicate with a government user I am interested in collaborating with that has their chat preferences disabled?

You cannot initiate a chat when a user has their chat preferences turned off

I am a SBIR/STTR company currently contracting with another organization to help manage and support my company in the SBIR/STTR contracting and award process. How would I get them access to IGNITE?

Our recommendation would be to provide them with an email from your company domain so they are directly connected to your company account. Once they have that email set up they will be able to set up their user account within your company profile.

Support

My page isn't loading on Microsoft Edge, how do I get access?

Step 1: Open Microsoft Edge

Step 2: Click Settings and More (ellipsis) button on the top-right corner

Step 3: Select the Settings option

Step 4: Click Default browser

Step 5: Under the Internet Explorer compatibility section, turn on the Allow sites to be reloaded in Internet Explorer mode toggle switch

I have a support request, where do I submit it?

Please submit your IGNITE support request here

I have a feature suggestion for an application feature, where do I submit it?

Please submit your IGNITE feature suggestion here

Table of contents

Heading 2
Heading 3
Heading 4
Heading 5
Heading 6